Thank you for shopping at Insight Fine Art Studio. We hope you love your purchase. If, however, you are not entirely satisfied with your purchase, we're here to help.
Misprinted/Damaged/Defective Items:
Please inspect your order and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
Lost Packages:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will do our best to work with the shipping carrier to locate your package. If the package is deemed lost, we will assist you in either replacing the item or issuing a refund.
Claims Deemed an Error on Our Part:
Claims that are deemed an error on our part are covered at our expense. We will take responsibility for any errors in the fulfillment process and ensure that you receive the correct item or a refund.
How to Submit a Claim:
To initiate a claim, please contact us at contact@insightfineartstudio.com
Provide your order number, a description of the issue, and any supporting photographs. We will review your claim and guide you through the next steps.
Refunds/Returns Process:
Once your claim is approved, we will provide instructions on how to return the item if necessary. Refunds will be processed promptly, and a credit will be applied to your original method of payment.
If you have any questions about our return policy, please contact us at contact@insightfineartstudio.com
Thank you for choosing Insight Fine Art Studio!
